The company felt this would improve customer service and reduce the number of asset strikes. Instead it wanted to respond to each enquiry online, making the process much quicker. UKPN wanted to move away from this more traditional way of providing asset plans via print. Every Time Indiana law requires all property owners to make an important phone call before doing any digging on their land. One Call System (MOCS) at least 3, but not more than 10 working days prior to. However, this way of operating was creating huge backlogs, which meant that the team often had to work on weekends and evenings to supply customers with the information they needed in an appropriate timeframe. (MOCS), operating as a non-profit Missouri. Due to the sheer number of customer requests, not only was the printing machine one of the most important pieces of technology in the office, but it also was one person’s job to fold the printed plans for their entire shift. Both teams were large, employing up to seven people at any one time. Thank you for your feedback - I apologise it took more than 1 call for your link to be. UKPN had two plan provision departments, both of which were responsible for answering customer requests and printing out plans of UKPN’s underground network. And remember to always contact JULIE Before You Dig.I n 2019, UKPN was receiving up to 70,000 enquiries per month through LSB UD, which is a 250 percent increase year on year since it first became a Member. With nearly 2,000 members in Illinois, the not-for-profit organization covers the entire state outside the city of Chicago.
#CALL BEFORE UDIG PROFESSIONAL#
Click here for examples of common DIY projects that require a locate request. JULIE has been protecting Illinois communities for more than 45 years by providing a free notification service for homeowners and professional excavators to use to request the location of underground utilities before they dig. Wondering if you need to contact JULIE before you dig? When in doubt, let us help you out. Contact the utility owner, as well as JULIE, if you think you have struck or damaged a line. Use hand tools when digging within 18 inches of a marked underground line and always pay close attention to your surroundings. Knowing where underground utilities are located helps keep you safe! So don’t move or destroy any flags, paint or other markings until you have finished your digging project. Member utility companies mark their own lines. Please note: JULIE personnel are not locators and will not visit your property. Make sure you are notified by all utilities listed on your ticket before digging and never dig until the date and time indicated on your confirmation. They may mark an All Clear with a painted OK or contact you if nothing is in conflict with your site. View a list of state and national holidays here.Īfter you receive email confirmation from JULIE, utility members locate and mark underground lines on your property with colored paint and flags. Remember, weekends and holidays are not considered business days when scheduling. The law requires you contact JULIE at least two business days before you plan to start digging! But don’t submit a request for work that’s more than 14 days in the future. Earliest date and time the project will start.Special instructions about the property or project.Property address including county, city or township.But first, have the following information handy to speed up the process. Simply submit an E-Request to avoid possible hold times or call 811. This site is available for the public to understand and use the Call Before You Dig or the One-Call System. This allows the utility locators to understand the size and scope of your project. Review an Existing Montana Locate Request. Once you’ve determined where you want to dig, premark the area using white paint, stakes or flags. Online or over the phone, JULIE’s request system is available 24 hours a day, 7 days a week. It’s a free service that could save you time, costly utility repairs, and even your life. Get your utility lines marked before you start digging. Planting, building, adding or fixing anything outdoors? Know what’s below. Protect Your Family, Your Property And Yourself